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24 Aug 2017

Full-Time Project Manager/CSR- Senior Level

SG360, a Segerdahl Company – Posted by SG360HR Wheeling, Illinois, United States

Job Description

Job Summary:  SG360° (Gilman Facility) is looking for a senior-level Project Manager (PM). The position needs an experienced customer service professional that is willing and able to work in a group environment, serving as a liaison between the client, sales and production/manufacturing.


  • Serve as liaison between customer, sales and manufacturing.
  • Review order entry, check against estimate, and ensure that proper materials are ordered.
  • Create layout and job ticket to meet customer requirements for quantity, forms, and delivery
  • Ensure that proofs and samples are delivered on time to the proper persons for each order.
  • Communicate with customer and sales on job status, problems, events, information etc.
  • Communicate with internal departments on job information, changes, problems, etc.
  • Create and/or file change notices when generated for each order and place in billing file.
  • Monitor post-production activity to ensure product is delivered on time to proper locations.
  • Provide shipping tally sheets and other reports or documentation required by customers for billing purposes.



  • Must have one to five years of experience in Sheet Fed or Digital printing processes. Willing to train if candidate is not experienced in both.
  • Experience in mail, prepress and/or bindery operations very helpful.
  • Working knowledge of Microsoft Office (Excel, Word, and Outlook) a plus.
  • Must have above average verbal/phone and written/email communication skills in English.
  • Must also possess solid math, typing, and computer skills, as well as excellent interpersonal and organizational skills.
  • Must have ability to use measuring and office equipment, as required by the position.
  • Strong attention to detail
  • Ability to multi-task

How to Apply

Job Categories: Customer Service. Job Types: Full-Time. Job Tags: CSR, Customer Service, digital, Mail, Offset, Project Manager, and sheetfed. Salaries: Commensurate with experience.

Job expires in 4 hours.

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