10 Jul 2017

Full-Time Customer Service Representative

AlphaGraphics Carmel – Posted by mkile Indianapolis, Indiana, United States

Job Description

Do you thrive in a fast paced environment where every day brings a new challenge? If so, AlphaGraphics could be the fit for you. We are a locally owned Print marketing and visual communications company that specializes in client solutions. We are looking for an enthusiastic team player to join our client focused group today.

Must have print related experience beyond graphic design.

Must submit a cover letter.

Responsibilities:
Act as a primary contact for our clients who are seeking assistance with print communications products Assist with the development and maintenance of client relationships
Consult and be a resource for clients during the purchasing of all forms of printed materials from business cards to signage to vehicle graphics
Be knowledgeable of print related products and services offered
Have an understanding of pricing in the printing industry and be able to create and follow up on estimates relating to printing products.
Communicate with the print communications production team and customers on a regular basis
Review client files to ensure print production quality and accuracy
Acquire a strong knowledge of the printing products and services offered Be highly responsive to customer inquiries about printing needs
Help acquire new clients through establishing initial sales contacts
Set appointments and/or arrange meetings for the Account Executive
Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets
Understand and consult with clients on internet and print marketing solutions
Strategize with clients by listening, interpreting their needs, and advising on print
communication solutions
Understand, develop, and interpret metrics for marketing solutions provided to clients
Communicate courteously with clients through email, over the phone, and in person
Assist clients with the resolution of any problems that may arise
Understand and assist with print production projects in the center as needed

Qualifications
Experience in Printing/Sign Industry A Must
Excellent written and verbal communication skills
Ability to problem solve and be solutions oriented
Highly detailed with strong organizational and time management skills
Understanding of basic computer software
The ability to learn new software quickly
Professional customer service demeanor
Highly responsive to customer needs
Ability to create and maintain customer relationships
Ability to coordinate multiple schedules
Understand the basic sales and marketing process as it relates to the printing industry preferred
High School diploma or GED required
Design experience a plus

How to Apply

To apply submit cover letter and resume via email to: Rhonda Kile rkile@alphagraphics.com

Job Categories: Customer Service. Job Types: Full-Time. Salaries: $13.00 - -$16.00 per hour.

Job expires in 49 days.

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